For residents of Metro Manila, the standard delivery time is 2 to 3 working days. For anyone outside Metro Manila, the standard delivery time is at 5 to 7 working days.

Orders through phone are currently unavailable. However, you can contact us through Messenger, Concept Specialist Incorporated (@conceptspecialistincph). Our social media managers will be happy to assist you with your order.

Yes, you can verify the number of items ordered through the cart.

Yes, semi-professional and commercial coffee machine items are not available for delivery (e.g. Sanremo, Eversys).

No. In such cases, an authorization letter is required. The consignee must also specify in the checkout details that another person will receive the item.

Items not yet in transit can be canceled. However, if the items are already in transit, they can no longer be canceled.

Kindly see refund and return policy here.

Kindly see refund and return policy here.

If you’re having trouble with delivery, please send us a message through our Facebook page, Concept Specialist Incorporated. We will be glad to assist you with your order.

Live demos are only available to residents within Metro Manila. For anyone outside Metro Manila, we can demonstrate via phone call or video call.